FAQs

Most Frequent Question And Answers

 

           MY ACCOUNT & MY ORDER

1. What is Rare Wear?

Rare Wear is a fashion brand born in Rajasthan, created for people who want comfortable, stylish, and confident everyday wear.

2. Where is Rare Wear based?

Rare Wear was born in Udaipur, Rajasthan, India.

3. How will I receive my order details?

Once you place an order, your order details and updates will be shared through your registered contact details such as email or phone number.

4. What should I do if I entered the wrong details while placing the order?

If you have entered incorrect details, please contact us as soon as possible at:

contact@therarewear.in

Or you can use our Chat Assist service from 10:00 AM to 10:00 PM.

Please note that changes may not be possible once the order has been dispatched.

 

PAYMENT MODE

1. IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?

All credit card, debit card, and net banking transactions are processed through a secure, encrypted connection, ensuring your money is safe.

2. Do you offer Cash on Delivery?

Cash on Delivery may be available depending on your pincode and serviceability.

Rare Wear reserves the right to cancel Cash on Delivery orders if:

  • We do not receive confirmation from the customer

  • The customer’s pincode is not serviceable for Cash on Delivery

3. What happens if I exchange my product for a higher-value product?

If the new exchange product has a higher value than the original product, you will need to pay the price difference online.

4. How will I receive my refund?

Refunds will be provided either:

  • To the same bank account from where the payment was deducted, or

  • To the bank account details provided by the customer

5. What should I do if my payment fails?

If your payment fails, please try again and make sure that:

  • Your account details are correct

  • Your billing address is entered correctly

  • Your password or OTP is correct, in case of Net Banking or online payment

  • Your internet connection is stable during the payment process

If your account has been debited even after the payment failed, the amount is usually refunded within 10 business days by the payment provider or bank.

For further assistance, please contact us at:

contact@therarewear.in

 

SHIPPING AND TRACKING

1. How long does Rare Wear take to ship an order?

Rare Wear ships products within 24 to 48 working hours after the order is placed.

2. How long will it take for my order to be delivered?

Orders within India are usually delivered within 5 to 8 working days, depending on the shipping address and other factors such as:

  • Public holidays

  • Extreme weather conditions

  • Courier delays

  • Product availability

  • Serviceability of the location

In rare cases, delivery may take up to 2 weeks, depending on product availability.

For some parts of Jammu & Kashmir and North East India, delivery may take up to 10 working days.

3. How can I track my order?

Once your order is shipped, tracking details will be shared with you on your registered email address.

If you do not receive tracking details, please contact us within 48 hours of placing your order at:

contact@therarewear.in

4. Which courier partners does Rare Wear use?

Rare Wear ships orders through trusted courier partners such as:

  • Delhivery

  • Xpressbees

  • Bluedart

  • Ecom Express

The courier partner is selected based on your delivery pincode and service availability.

5. What should I do if my order shows delivered but I have not received it?

If your tracking shows delivered but you have not received the order, please first check with:

  • Family members

  • Neighbours

  • Flatmates

  • Security staff

  • Office mail room

If you still cannot locate the package, please contact us within 48 hours of receiving the delivery notification at:

contact@therarewear.in

Or use our Chat Assist service from 10:00 AM to 10:00 PM.

After the mentioned timeline, it may be difficult for us to take action, and Rare Wear will not be liable for any losses.

6. What happens after I report a delivered-but-not-received issue?

We will raise the issue with our courier partner and investigate the case.

In genuine cases, after proper investigation, we will refund the full amount to the customer.

The investigation process may take up to 10 working days.

 

     RETURNS & EXCHANGE

1. Can I return or exchange my order?

Yes, returns and exchanges are accepted only after the customer informs us of the issue within 7 days of delivery, including the day of delivery.

For all return and exchange requests, please contact us at:

contact@therarewear.in

Or you can use our Chat Assist service from 10:00 AM to 10:00 PM.

2. Can I exchange my product for a different size?

Yes, you can raise an exchange request for a size issue within 7 days of delivery.

Rare Wear offers free exchange on size issues, but no refund is provided for size issues.

3. What if I receive the wrong product?

If you receive the wrong product, you can raise an exchange request within 7 days of delivery.

We can exchange the product with the correct product of the same value.

There are no extra charges, and we can arrange reverse pickup.

4. Are there any charges for exchange?

There are no extra charges for exchange in case of a size issue or wrong product received.

However, if the new exchange product is priced higher than the original product, you will need to pay the difference amount online.

5. What condition should the product be in for exchange or return?

To process any exchange or return, the product must:

  • Have the original sticker label attached

  • Be folded correctly

  • Be properly packed

  • Not be damaged during return transit

  • Be unused

  • Be unwashed

Without meeting these conditions, the exchange or return will not be processed.

6. Can a used or washed product be exchanged or refunded?

No. Any product that has been used or washed even once cannot be exchanged or refunded.

7. Do you provide refunds?

Refunds are provided only in genuine cases where a defective product has been delivered.

Refunds are not provided on any other grounds.

8. What should I do if I receive a defective product?

If you receive a defective product, please email us at:

contact@therarewear.in

Please include:

  • Order details

  • Nature of the issue

  • Clear photographs of the defective product

Our team will verify the issue and assist you further.

9. What if Rare Wear accepts a return in an exceptional case?

In some exceptional cases, if a return is accepted even when there is no delivery issue and the correct order has been delivered, then ₹100 will be deducted from the refund amount.

This amount is deducted for the reverse pickup service because logistics costs have increased.

10. Can I return or exchange a product because of slight colour or design variation?

No. The product colour and design may vary slightly from what is displayed on our website, social media pages, and advertisements.

Returns and refunds are not possible for slight variation in colour or design.

11. Can products purchased during sale or using discount codes be refunded?

No. Any product purchased during a sale or with a discount code will not be eligible for a refund.

12. Can I raise multiple return or exchange requests for the same order?

No. Exchange or return requests will only be processed once per order.

13. Can Rare Wear refuse a return or exchange request?

Yes. Rare Wear reserves the right to refuse any return or exchange if we determine that the merchandise does not qualify under our policy.

 

CANCELLATION POLICY

1. Can I cancel my order?

Yes, order cancellation is possible only until the order has not been dispatched from our warehouse.

Once the order has been dispatched, cancellation will not be possible.

2. Can Rare Wear cancel my Cash on Delivery order?

Yes. Rare Wear reserves the right to cancel Cash on Delivery orders if:

  • We do not receive confirmation from the customer

  • The customer’s pincode is not serviceable for Cash on Delivery

MISCELLANEOUS

1. What should I do if I receive a damaged package?

Please do not accept damaged packages at the time of delivery.

If you accept a damaged package and later report damage, the issue will be verified by our team.

If, after verification, it is found that the defect happened due to customer action or omission, Rare Wear will not be responsible for refunding the amount.

2. Why does the product colour look slightly different from the website image?

Product colour and design may vary slightly due to lighting, screen settings, photography, display differences, or production variations.

Returns and refunds are not possible for slight colour or design variation.

3. What are Rare Wear’s customer support working hours?

Our customer support working hours are:

10:00 AM to 7:00 PM
Monday to Saturday

You can also use our Chat Assist service from:

10:00 AM to 10:00 PM

4. How can I contact Rare Wear?

For any order, shipping, return, exchange, refund, or policy-related query, please contact us at:

contact@therarewear.in

Or you can use our Chat Assist service from 10:00 AM to 10:00 PM.