Return, Exchange and Refund Policy

At Rarewear, we want your shopping experience to be smooth and reliable. Please read this policy carefully before submitting a return, exchange or refund request.

For all return and exchange requests, contact us at:

Email: contact@therarewear.in
Whatsapp : +91 9216366108

1. Request Window

You must inform us about a return or exchange request within 7 days of delivery, including the delivery date.

Requests submitted after this period will not be accepted.

Each order is eligible for only one return or exchange request.

2. Exchange and Shipping Charges

To avoid confusion, the charges applicable to different exchange requests are explained below.

Size Exchange

If the product does not fit, you may request a size exchange within 7 days of delivery.

For eligible products other than sweatpants, there is no size exchange fee, and Rarewear will arrange the reverse pickup.

For a sweatpants size exchange, a ₹100 exchange fee will apply. The fee must be paid online before the exchange is processed.

Please note:

• Size exchanges are subject to product and size availability.

• Only one size exchange is permitted per order.

• Refunds are not available for size-related issues.

• Products listed as non-exchangeable are not eligible for a size exchange.

• Sweatpants are eligible only for a size exchange and cannot be returned for a refund.

Wrong Product Received

If you receive a product different from the one you ordered, Rarewear will exchange it for the correct product at no additional charge.

We will arrange the reverse pickup after verifying the issue.

Exchange for a Higher-Priced Product

You may request an exchange for another eligible product.

If the replacement product costs more than the original product, you must pay the price difference online before the exchange is processed.

Shipping Charges

Original shipping charges are non-refundable for both prepaid and Cash on Delivery orders (i.e. 130/piece).

3. Products Not Eligible for Return or Exchange

For hygiene and product-care reasons, the following products cannot be returned, exchanged or replaced:

• Baby tees

• Tank tops

• Crop tops

• Shorts

Sweatpants cannot be returned or refunded. However, a sweatpants size exchange may be requested within 7 days of delivery by paying a ₹100 exchange fee.

Products purchased during a sale event or flash sale are not eligible for exchange.

Products purchased during a sale or using a discount code are not eligible for a refund.

4. Product Condition Requirements

Any product submitted for return or exchange must:

• Be unused and unwashed

• Have all original tags and sticker labels attached

• Be folded correctly

• Be packed securely in its original or suitable packaging

• Be free from stains, odours, damage or signs of use

• Be protected from damage during return transit

A product that has been worn, used, altered or washed even once will not be accepted.

Rarewear may refuse the request if the returned product does not meet these conditions.

5. Defective Products

If you receive a product with a manufacturing defect, contact us within 7 days of delivery.

Your email must include:

• Your order number and order details

• A description of the problem

• Clear photographs of the defective product

• An unboxing video showing the condition in which the product was received

Requests may be rejected if sufficient evidence is not provided.

After verification, Rarewear may provide an exchange or refund for a genuine manufacturing defect.

Manufacturing Defects May Include

• Loose seams or defective stitching

• Fabric discolouration or unusual fading

• Uneven dye application

• Excessive pilling or fuzzing on arrival

• Missing or incorrectly placed embellishments

• Severe wrinkling or creasing that affects the product

• Tears or fraying along the edges

• Any visible defect that materially affects the product’s appearance or use

Issues Not Covered

The following are not considered manufacturing defects:

• Damage caused by incorrect washing or care

• Normal wear and tear

• Alterations made after delivery

• Damage caused by accidents, misuse or neglect

• Fabric damage caused by harsh chemicals or environmental conditions

• Damage occurring after the product has been used or washed

If verification shows that the defect was caused by the customer’s actions or failure to follow care instructions, Rarewear will not provide an exchange or refund.

Customers are advised not to accept packages that appear visibly damaged or tampered with at the time of delivery.

6. Refund Policy

Refunds are provided only when a genuine manufacturing defect has been verified by Rarewear.

Refunds will not be provided for:

• Size-related issues

• Change of mind

• Correct and non-defective products

• Slight colour or design differences

• Products that have been used or washed

• Products damaged through incorrect care or use

• Sale or discounted products

• Products that do not meet the return conditions

Original shipping charges are not refundable (i.e. 130/piece).

Refund Method

Approved refunds will be issued either:

• To the original bank account or payment method used for the order; or

• To the bank account details provided by the customer, where required.

7. Colour and Design Variations

The colour or design of a product may appear slightly different due to lighting, photography, screen settings or production variations.

Minor differences between the delivered product and images displayed on our website, social media pages or advertisements will not qualify for a return, exchange or refund.

8. Order Cancellation

Orders can be cancelled only before they have been dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, contact us immediately at contact@therarewear.in. A cancellation request is not confirmed until it has been approved by Rarewear.

9. Right to Refuse a Request

Rarewear reserves the right to refuse a return, exchange or refund request when:

• The request is submitted after the 7-day period

• The product has been used, washed, damaged or altered

• Tags or sticker labels have been removed

• The product is not packed securely

• The product is excluded under this policy

• The applicable sweatpants exchange fee has not been paid

• The customer has already used the one-time request for the order

• The submitted evidence does not establish a genuine defect

• The request otherwise fails to meet the conditions of this policy

Rarewear’s decision will be based on the condition of the product and the information provided by the customer.

10. Customer Support

For return, exchange or refund requests, contact:

Email: contact@therarewear.in
Phone: 09216366108

Customer Support Hours

Monday to Saturday
10:00 AM to 6:00 PM

Chat Assist for return and exchange queries is available from:

10:00 AM to 10:00 PM